Junior Client Service Agent | CEX.IO.LABS

Деталі вакансії

Подивитись всі вакансії

Категорія:

Обслуговування клієнтів

Опубліковано:

20/01/2021

We are looking for a Junior Client Service Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 2-morning shifts/2 night shifts/4 days off supporting CEX.IO

Our ideal candidate has:

  • Advanced in English;
  • Excellent verbal and written communication skills;
  • 1 year of experience in customer support or sales environment preferably with clients from all over the world;
  •  Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

  • Excitement to learn new products/technologies and help customers;
  • Familiarity with ticketing systems (like Zendesk, Intercom);
  • Tech or Philology Degree is preferable.

Responsibilities:

  • Provide prompt, courteous, and effective omnichannel customer support (emails, live chat, and calls);
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels;
  • Follow our customer service standards, communication policies, and procedures;
  • Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required.
[contact-form-7 404 "Not Found"]
[contact-form-7 404 "Not Found"]

Дякую!

Ваше резюме успішно відправлено!

Повернутись на головну