Account Manager | CEX.IO.LABS

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Опубліковано:

20/01/2021

We are looking for an experienced, results-oriented Account Manager to contribute to the growth of a derivatives trading platform.

You:

  • Have strong experience in growing a portfolio of large client accounts and attending to the needs of individual clients;
  •  Can develop processes and build the account management function from scratch;
  •  Enjoy significant responsibility, maintain self-direction, commit to deadlines, and pay attention to details;
  • Combine a strong commercial focus with the ability to nurture long-term, mutually-beneficial relationships;
  •  Find fulfillment in connecting with people, finding solutions, and growing the business;
  • The position is remote-fist, so you need to be comfortable communicating with the team online across different time zones.

We look for someone who can:

  •  Quickly get oriented in the existing client base, identify the vectors of growth, propose an execution plan, and dive into action;
  • Demonstrate resourcefulness, creativity, emotional intelligence, and analytical skills;
  •  Easily work on the intersection of marketing, customer service, and product development teams;
  •  Develop expertise in the industry specifics and adhere to the company values;
  •  Quantify the goals and the results of every activity and provide systematic reporting on the progress.

Our ideal candidate has:

  • At least 3 years of experience in account management roles;
  •  Complete understanding of important metrics, like activation rate, retention rate, churn rate, LTV, ARPU, etc;
  •  Ability to listen, process information, work through scenarios, and come up with high-conviction decisions;
  •  Impeccable verbal and written communication skills;
  • High discipline with time management and organizational skills;
  • Working proficiency and the ability to quickly master all relevant software (Intercom, etc.).

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