Junior Client Service Agent | CEX.IO.LABS

Vacancy Details

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Customer Service

Posted on:


We are looking for a Junior Client Service Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 2-morning shifts/2 night shifts/4 days off supporting CEX.IO

Our ideal candidate has:

  • Advanced in English;
  • Excellent verbal and written communication skills;
  • 1 year of experience in customer support or sales environment preferably with clients from all over the world;
  •  Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

  • Excitement to learn new products/technologies and help customers;
  • Familiarity with ticketing systems (like Zendesk, Intercom);
  • Tech or Philology Degree is preferable.


  • Provide prompt, courteous, and effective omnichannel customer support (emails, live chat, and calls);
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels;
  • Follow our customer service standards, communication policies, and procedures;
  • Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required.
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