Junior Client Service Agent | CEX.IO.LABS

We are looking for a Junior Client Service Agent to join our team.
Work with requests submitted via email, calls on the shift with the 12h working day via next schedule: 2-morning shifts/2 night shifts/4 days off supporting CEX.IO

Our ideal candidate has:

• Advanced in English;
• Excellent verbal and written communication skills;
• 1 year of experience in customer support or sales environment preferably with clients from all over the world;
•  Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

• Excitement to learn new products/technologies and help customers;
• Familiarity with ticketing systems (like Zendesk, Intercom);
• Tech or Philology Degree is preferable.

Responsibilities:

• Provide prompt, courteous, and effective omnichannel customer support (emails, live chat, and calls);
• Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels;
• Follow our customer service standards, communication policies, and procedures;
• Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required.