Account Manager | CEX.IO.LABS

We are looking for an experienced, results-oriented Account Manager to contribute to the growth of a derivatives trading platform.

You:

• Have strong experience in growing a portfolio of large client accounts and attending to the needs of individual clients;
•  Can develop processes and build the account management function from scratch;
•  Enjoy significant responsibility, maintain self-direction, commit to deadlines, and pay attention to details;
• Combine a strong commercial focus with the ability to nurture long-term, mutually-beneficial relationships;
•  Find fulfillment in connecting with people, finding solutions, and growing the business;
• The position is remote-fist, so you need to be comfortable communicating with the team online across different time zones.
  

We look for someone who can:

•  Quickly get oriented in the existing client base, identify the vectors of growth, propose an execution plan, and dive into action;
• Demonstrate resourcefulness, creativity, emotional intelligence, and analytical skills;
•  Easily work on the intersection of marketing, customer service, and product development teams;
•  Develop expertise in the industry specifics and adhere to the company values;
•  Quantify the goals and the results of every activity and provide systematic reporting on the progress.

Our ideal candidate has:

• At least 3 years of experience in account management roles;
•  Complete understanding of important metrics, like activation rate, retention rate, churn rate, LTV, ARPU, etc;
•  Ability to listen, process information, work through scenarios, and come up with high-conviction decisions;
•  Impeccable verbal and written communication skills;
• High discipline with time management and organizational skills;
• Working proficiency and the ability to quickly master all relevant software (Intercom, etc.).